Windows 11 Update Issues: Windows Hello Authentication Disabled for Certain Users

Understanding Windows 11 KB5055523 Update Issues

The recent KB5055523 update from Microsoft has rolled out numerous fixes to improve the overall performance and security of Windows 11. However, alongside these enhancements, it has also sparked concerns for certain users, particularly with authentication features like Windows Hello.

What to Know About Windows Hello Issues

Users utilizing devices equipped with System Guard Secure Launch or the Dynamic Root of Trust for Measurement may experience authentication difficulties after a system reset or reboot. Although the number of affected users appears to be limited, the potential disruption to work and personal activities cannot be overlooked.

This situation becomes particularly apparent when users try to access their devices using Windows Hello’s facial recognition or PIN following a Push button reset or choosing “Reset this PC”through the Recovery menu. You may encounter frustrating error messages like:

“Something happened and your PIN isn’t available.”
“Sorry, something went wrong with face setup.”

Details from Microsoft

According to reports from Beta News, Microsoft has confirmed that this bug only affects users who had enabled System Guard Secure Launch or Dynamic Root of Trust for Measurement after resetting their systems. Users with these features turned off or active before the update are not impacted by these issues.

Workaround for Affected Users

For those facing issues with Windows Hello, Microsoft has outlined a workaround to restore functionality. You will need to manually re-enroll in Windows Hello. Here’s how you can do it:

Go to Settings.
Select Accounts.
Click on Sign-in options.
Choose the setup for either facial recognition or PIN.
Follow the on-screen instructions to complete the process.

This step will ensure your Windows Hello setup is functional again, allowing for secure sign-in to your device.

Additional Compatibility Concerns

It’s also worth mentioning that the KB5055523 update has led to compatibility issues with Roblox games on ARM-based devices. Furthermore, systems with specific Citrix components, like Citrix Session Recording Agent (SRA) version 2411, may struggle to install this Windows Security Update. Unfortunately, no workarounds are currently provided for these additional complications.

Frequently Asked Questions

1. What should I do if I’m unable to use Windows Hello after update KB5055523?

If you’re having trouble with Windows Hello following the update, you will need to manually re-enroll. Navigate to Settings > Accounts > Sign-in options, and then set up your facial recognition or PIN again as directed on-screen.

2. How does System Guard Secure Launch affect Windows Hello?

System Guard Secure Launch can interfere with authentication methods like Windows Hello post-reset. If this feature was enabled after a system reset, you may encounter errors when trying to use Windows Hello for sign-in.

3. Are there known issues with any applications after this update?

Yes, you’re correct. The KB5055523 update has disrupted compatibility with Roblox on ARM devices, and devices using certain versions of Citrix components may face installation challenges with the update.