Whistleblower Claims Some Metro By T-Mobile Outlets Are Boosting Sales Through Illegal Ported Phone Number Practices

This year, T-Mobile has found itself entangled in controversies that seem far from strategic. Allegations have emerged from a whistleblower who has reportedly detailed questionable activities occurring within certain Metro-branded locations across the U.S. Compounding the situation, T-Mobile is also facing a class action lawsuit that accuses the company of misleading its customers. Recently, it has come to light that some employees may be resorting to unethical methods to artificially inflate sales numbers. Let’s delve into this situation further.

Whistleblower Letter Exposes Financial Misconduct Among T-Mobile Retail Stores

A former employee of Metro by T-Mobile, who has chosen to remain anonymous, sent a letter to PhoneArena. This letter provides alarming insights into how some Metro outlets might be achieving sales targets through illicit means. According to the whistleblower, the District Manager in question has been implementing these questionable practices since the first quarter of this year. The operation reportedly involves acquiring ported phone numbers from external sources.

These ported numbers enable certain stores to adjust the pricing of phones unlawfully, later entering discounted values into Metro’s system. The whistleblower claims that some employees were explicitly instructed to engage in these tactics, selling discounted phones at inflated prices to unsuspecting customers, thus pocketing a significant markup on each transaction. Moreover, employees were reportedly restricted from selling devices below a specified price threshold, forcing them to add accessories to transactions in order to maintain profitability. Below we explore how these activities have remained under T-Mobile’s radar.

“As employees, we were not only encouraged but expected to use these ported numbers to greatly improve the sales numbers of the stores. We were instructed to quote higher prices of phones to customers and once they agreed to the price, we would use ported numbers to get the discounted price in the system but then ring out accessories to make up the difference. We were not allowed to sell phones under a certain price so we were required to scan as many accessories as possible to have the customer still pay the full quoted price of a phone. This is where the theft of customers happens.”

In instances where a customer was unable to afford a particular phone, the District Manager would authorize the sale but impose charges for accessories such as chargers, headphones, and cases. For customers who accepted the higher phone prices, employees allegedly scanned items that were never actually provided to the buyer, returning them to inventory for future resale. This unscrupulous practice has enabled both the District Manager and Metro employees to earn lucrative commissions and bonuses.

While PhoneArena has reached out to both Metro and T-Mobile regarding these serious allegations, further updates are pending. At this moment, it is crucial to approach these assertions with a degree of skepticism, as there is currently no definitive evidence confirming the existence of these misconducts.

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