Microsoft Outlook Launch Issues in Windows 11 24H2 Linked to Google Workspace Sync

Known Issues in Windows 11 Version 24H2: Outlook and Google Workspace Sync Problems

Windows 11 version 24H2 has introduced a range of known issues that users should be aware of. Among the most significant recent concerns is a compatibility issue affecting users who have the Outlook application combined with Google Workspace Sync. This application is crucial for managing emails, calendar events, notes, contacts, and more within Outlook. According to a recent support document from Microsoft, users might find that Outlook fails to launch after they upgrade to this new version of Windows.

Details of the Outlook Startup Issue

Users updated to Windows 11 version 24H2 may face difficulties with Microsoft Outlook, particularly if they are utilizing Google Workspace Sync. Reports indicate that upon attempting to launch Outlook, users encounter an error message stating, ‘Cannot Start Microsoft Outlook. Cannot Open the Outlook Window. The set of folders cannot be opened. An unexpected error has occurred. MAPI was unable to load the information service.’

Inability to Modify Google Workspace Sync

Compounding this issue, the Windows operating system prevents users from uninstalling or reinstalling the Google Workspace Sync client. In response to this situation, Microsoft has implemented a “compatibility hold,”which blocks affected users from upgrading to Windows 11 version 24H2 until further notice.

How to Resolve the Issue

Fortunately, those impacted by this problem need not endure a prolonged wait for a resolution. The fix is relatively straightforward: users should update their Google Workspace Sync to the most recent version. Specifically, they should install version 4.3.68.0 or newer before proceeding with the Windows 11 version 24H2 update. If you’re using the Media Creation Tool for the upgrade, you will receive a prompt to take the necessary action during the installation process.

Additional Information

Keep in mind that it may take up to 48 hours for the update block to be lifted on affected systems. For users who continue to encounter difficulties updating after installing the latest version of Google Workspace Sync, Microsoft advises reaching out to Google’s official support for assistance. Notably, only client versions of Windows 11 version 24H2 are impacted by this issue; previous releases of Windows 11 should operate seamlessly with Google Workspace Sync.

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