While AI-generated overviews and summaries can be helpful, reliance on them without scrutiny can expose you to scams. A recent threat has emerged involving fraudulent phone numbers within Google AI-generated overviews. Scammers aim to appear credible, but you can take steps to protect yourself from becoming a victim.
The Rise of AI Overview Scams
Platforms such as Google AI Overviews, AI Mode searches, and ChatGPT are increasingly targeted by scammers. Previously, cybercriminals had to battle against a multitude of search results or create unreliable websites with phony numbers. However, the rise of AI has changed the game, allowing these hackers to manipulate outputs so that their results appear at the top of a specific search query related to customer support or business contact numbers.
This shift has made it easier for scammers to deceive users into believing they are calling legitimate numbers, as many individuals naturally trust AI overviews and summaries. With the tendency of these tools to present a single result, users often perceive this information as more credible, inadvertently leading them into scams.
Once users call these numbers, they may unintentionally share sensitive information such as payment details and personal identification, giving scammers everything they need to commit identity theft or financial fraud. Despite efforts from platforms like Google and ChatGPT to combat these issues, the adaptability of hackers poses ongoing challenges to cybersecurity efforts.
Always Access Company Websites Directly
The most straightforward strategy to protect yourself from fraudulent phone numbers listed in AI summaries is to navigate directly to the official company website. For instance, if you need assistance from Amazon, visit Amazon.com and locate customer support options from there.
If you are uncertain about the authenticity of a company’s website, conduct a traditional search without engaging with AI-generated summaries. The official site often ranks among the top results. Keep in mind that scammers might also embed fraudulent websites in AI outputs, making it crucial to remain vigilant.
If you have recently received communications from a company — be it emails or physical mail — check those for authentic contact numbers. Even if the provided number isn’t meant for customer support, the company can guide you to the right contact. Additionally, remember that many businesses prioritize online chat or email over phone support; sometimes, you may need to initiate contact through other means to obtain a phone number.
Disabling AI Search Features
If you want to ensure that AI-generated overviews do not appear in your search results, you have the option to disable these features in Google. Alternatively, you can append -AI to your search query. If you frequently use ChatGPT for searches, consider switching to a different search engine for inquiries about phone numbers, as this will typically yield more authentic company results.
While AI searches can still be useful for various inquiries, proceed with caution when verifying phone numbers or clicking on support links provided. Other search engines may not currently be targeted by these scams, but that could change in the future.
Cross-Verify Using Alternative Search Engines
While Google and ChatGPT dominate the AI landscape, they are not the only search options available. Given the current trend with scammers focusing on these platforms, it’s wise to explore other search engines. Even if some utilize AI technology, differing results can indicate when AI overviews are compromised by scams.
Although it may seem tedious to conduct multiple searches, spending an additional 30 seconds to cross-check phone numbers is a small price to pay when your identity or finances are potentially at risk.
Guard Your Personal Information
If you find yourself dialing a support number extracted from an AI summary, it’s imperative to keep your personal information private. Legitimate support agents should not request your password, financial data, or security codes. If they fail to verify your account using your name or username, terminate the call immediately, as authentic customer support should typically ask for non-sensitive information to verify identity.
Maintain a cautious approach. If at any moment the conversation feels suspicious, consider asking to speak to a manager or hang up entirely. Furthermore, never permit customer support to access your device screen; this should not be necessary for standard account inquiries. If they demand this access, it’s time to end the call.
Given that AI scams are increasingly pervasive, your best defense is to stay vigilant and recognize the warning signs. While Android devices come equipped with some built-in protections against fraudulent calls, this won’t help if you inadvertently dial a scammer’s number. Stay informed and proactive to secure your digital life.
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