Receiving a call via WhatsApp is meant to be seamless; however, many users encounter the frustrating issue of their incoming WhatsApp calls only showing a black screen while the phone is ringing. In this guide, we will walk you through essential troubleshooting steps to resolve this black screen issue on both Android and iPhone, ensuring you never miss an important call again!
Initial Troubleshooting Steps
Before diving into extensive fixes, start with these foundational steps:
- Restart Your Device: A reboot can clear temporary glitches causing the problem. Don’t underestimate the power of a simple restart.
- Update WhatsApp: The issue may originate from an outdated app. Navigate to the Play Store (for Android) or the App Store (for iPhone), search for WhatsApp, and tap Update if available to ensure you’re running the latest version.
1. Enable WhatsApp Notifications
If your WhatsApp notifications are turned off, they might not display incoming calls. Here’s how to ensure they’re activated:
On Android
- Go to Settings → Notifications.
- Select App notifications and locate WhatsApp.
- Make sure the toggle next to WhatsApp is turned on.
- Check that All WhatsApp notifications are enabled and review Call notifications to ensure they are set to Default instead of Silent.
- Don’t forget to enable Pop on screen for maximum visibility!
On iPhone
2. Disable Do Not Disturb Mode
When Do Not Disturb (DND) is activated, notifications—including calls—will be silenced. To rectify this:
On Android
On iPhone
3. Allow Background Data for WhatsApp
Background data must remain enabled for WhatsApp to function correctly:
On Android
On iPhone
4. Clear App Cache (Android)
If your device is Android, try clearing the app cache:
5. Disable Battery Saver Mode
Battery-saving features may impede WhatsApp call notifications. Turn them off:
On Android
On iPhone
6. Adjust Screen Timeout Settings
A very short screen timeout can lead to the screen turning off during a call. Here’s how to extend it:
On Android
On iPhone
7. Sign Out of Linked Devices
Sometimes, being connected on multiple devices can cause conflicts. To log out:
On Android
On iPhone
8. Reset Phone Settings
If the issue remains unresolved, you may want to reset your phone settings to restore everything to default:
On Android
On iPhone
9. Reinstall WhatsApp
If all else fails, a fresh installation may be necessary. Back up your chats and uninstall WhatsApp before reinstalling it from the respective app store.
Frequently Asked Questions
1. How can I stay on a WhatsApp video call while using other apps?
Simply minimize WhatsApp by hitting the Home button or using your gesture controls. This action triggers picture-in-picture mode, allowing multitasking while staying connected on your call!
2. Can I record my WhatsApp calls?
Yes, recording WhatsApp calls is possible, but remember to follow your local laws regarding call recording.
3. Is it possible to schedule WhatsApp calls?
You can indirectly schedule WhatsApp calls using the call link feature. Share the link ahead of time, and simply click it when you’re ready to start the video call at the set time.
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