Samsung Suspends One UI 7 Update After Bug Locks Galaxy S24 Users Out of Devices Globally

On April 7th, 2025, Samsung eagerly commenced the global rollout of the highly anticipated One UI 7, marking a significant upgrade that is built on Android 15. Initially, the Galaxy S24 series, Galaxy Z Fold 6, and Galaxy Z Flip 6 were among the first devices to receive this update. This upgrade promised to enhance the user interface dramatically and introduce an array of AI-driven customization options. However, the rollout was momentarily paused after users reported serious bugs that negatively affected their experience.

Samsung Halts One UI 7 Rollout Amidst Critical Bugs

The excitement surrounding the release of One UI 7 was palpable, especially after several months of beta testing. However, soon after the rollout began, Samsung was compelled to pause the updates due to critical issues, specifically affecting users within the Galaxy S24 community.

Prominent tech tipster Ice Universe highlighted that many users of the Galaxy S24 series, particularly in South Korea, encountered a troubling bug that locked them out of their devices following the installation. Despite plans to extend the update to additional models and regions, the deployment has been suspended temporarily to address these issues.

Sudden! After the Korean Galaxy S24 series firmware was pushed, a serious bug was found, which led to the suspension of the push plan in all other countries, including China.

— I’m back！ (@UniverseIce) April 14, 2025

Conversations in Samsung’s Korean community forums, as noted by Android Authority, suggest that the lockout issue is primarily affecting Galaxy S24 models equipped with the Exynos 2400 chipset. This problem seems particularly troublesome, as it seems to be linked to the lock screen functionality on these Exynos variants. Consequently, Samsung has completely removed the OTA update files from its servers, implying that the issue may be broader than initially anticipated.

While the company has yet to release an official statement regarding the One UI 7 rollout suspension, they appear to be taking this situation seriously. They’re working diligently to devise a comprehensive solution, rather than merely deploying a quick security patch. Until Samsung provides clarity on the matter or makes the necessary corrections, users—especially those with Exynos-powered S24 devices—will need to hold out for the latest update.

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