PlayStation Offers Refunds to Players for MindsEye Game

MindsEye: A Troubled Launch for Build A Rocket Boy’s New Game

MindsEye, the highly anticipated release from Build A Rocket Boy—founded by former Rockstar Games producer Leslie Benzies—has encountered significant challenges in its launch. The road to release has been fraught with complications, leading to a less-than-stellar debut.

Leadership Turmoil and Mixed Pre-Launch Feedback

In a surprising turn of events, two key executives from Build A Rocket Boy exited the studio just a week prior to the game’s release. This shake-up raised eyebrows among fans and industry observers alike. Adding to the concern, the final promotional trailer did not generate the excitement the studio had hoped for; rather, it intensified skepticism as early previews were lukewarm at best. The studio’s co-CEO even controversially alleged that criticism aimed at MindsEye was part of a paid campaign against them, further inflaming the situation.

Compromised Availability and Day-One Patch Woes

Just days before launch, copies of MindsEye began appearing in retail outlets despite the restricted release. Build A Rocket Boy hastily alerted players that the physical versions would lack a “major”day-one patch, which led to increased trepidation among early players who worried that pre-existing issues would remain unresolved.

Performance Issues on PC and Consoles

Upon release, players back on the PC platform have discovered that MindsEye suffers from severe optimization problems. Even top-tier gaming rigs can only manage 60 FPS at 4K resolution when utilizing NVIDIA’s DLSS and Frame Generation technology. Console users are facing even greater frustration, with the game capped at 30 FPS and failing to provide a 60 FPS experience, which was prominently promised.

PlayStation Offers Refunds Amid Performance Discrepancies

In light of the performance issues, PlayStation has taken the significant step of granting refunds for MindsEye purchases. As reported by TheGamer, a PlayStation player received a refund after pointing out to support that MindsEye was marketed to perform at 60 FPS on the PS5 Pro—a promise that has evidently not been met.

PlayStation is allowing refunds for MindsEye www.thegamer.com/mindseye-pla…

— Wario64 (@wario64.bsky.social) 2025-06-12T13:19:55.498Z

Refunds for Other Players and Lack of Communication

Refunds are not limited to performance complaints, as players like WolfgangMishima on X have also received them for various issues encountered within the game. PlayStation support has shown some flexibility, processing refunds as a “goodwill gesture, ”even though their standard policy typically prohibits refunds on downloaded games.

Future of MindsEye: Comparisons to Cyberpunk 2077

To date, there has been no official response from Build A Rocket Boy regarding the emerging issues or the refund situation. Observers note a notable lack of transparency, as evidenced by the cancellation of a scheduled sponsored stream—an act that may signal an attempt to limit public exposure to the game’s shortcomings.

While there have been growing reports of players securing refunds, MindsEye has not yet reached the critical lows experienced by Cyberpunk 2077 at its launch. For that to occur, PlayStation would need to further respond publicly, perhaps even removing the game from the store. Unlike the case with Cyberpunk, where players found redeemable elements beneath the technical flaws, early reviews suggest that MindsEye may not offer a similarly redeeming experience. Indeed, comparisons have already been made to other troubled titles like 2025’s Gollum.

As the situation continues to unfold, it remains to be seen how Build A Rocket Boy will address the mounting criticisms and whether they will take decisive action to salvage the game’s reputation.

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