PlayStation 5 System Update Introduces Essential Feature to Quickly Locate Serial Numbers for Warranty and Support

The latest update for PlayStation 5 system software, version 25.07-12-20-00, has officially rolled out. While many updates often aim to enhance system stability, this one introduces a much-desired feature: users can now effortlessly access both the console and connected DualSense controller serial numbers from the system menu.

This enhancement greatly benefits players who need to submit support requests or confirm warranty details, eliminating the inconvenience of physically moving their consoles to retrieve this information.

Introducing the New Serial Number Access Feature

With the installation of this new system software, retrieving serial numbers for both your PlayStation 5 and DualSense controllers has become a straightforward process. Follow the instructions below to easily find this information.

Locating the PS5 Console Serial Number

From the main menu, navigate to Settings.
Select System, then choose System Software followed by Console Information.
The serial number will be displayed in the Serial Number section.

Locating the DualSense Controller Serial Number

Access the Settings from the main menu.
Select Accessories, then go to General and click on Advanced Settings.
Finally, select View Serial Number. This option is available for controllers connected via USB or Bluetooth.

Details on System Software Update 25.07-12-20-00

In addition to the new serial number feature, this update primarily focuses on enhancing overall platform stability. Below are the key highlights:

Performance Enhancements: Increased stability and performance of system software.
DualSense Edge Update: Updated device software for the DualSense Edge wireless controller to improve stability.
Usability Improvements: Enhanced clarity of messages and usability on various screens across the system.

Downloading and Installing System Software Update 25.07-12-20-00

The latest PlayStation 5 system software update, version 25.07-12-20-00, automatically downloads when the console is powered on. For those who prefer to manually install the update, the official PlayStation website provides the necessary files for download.

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