Phison Investigates SSD Failures on Windows 11 Linked to KB5063878/KB5062660 Updates

The recent cumulative updates for Windows 11 have reportedly impacted Phison controller-based SSDs, leading the company to actively investigate and address the situation. Firmware issues linked to these updates are causing abnormalities in SSD performance, particularly for models equipped with the PS5012-E12 controller.

Phison Takes Steps to Address SSD Issues Linked to Recent Windows 11 Updates

Notable updates KB5063878 and KB5062660 for Windows 11 have been associated with failures in SSDs during extensive file-writing operations. This issue, reported initially two days ago, highlights the affected SSDs and their respective controllers. Phison’s PS5012-E12 controller has emerged as a significant component impacted by these Windows updates, leading to malfunctioning in several SSD models.

Incidents have primarily been reported from users in Japan, affecting various SSD brands including the Corsair Force MP600, SanDisk Extreme Pro, and Maxio SSD, among others. Although many brands are experiencing difficulties, Phison has taken the lead in addressing the problem, confirming the impact on users relying on their controllers.

Phison has recently been made aware of the industry-wide effects of the ‘KB5063878′ and ‘KB5062660’ updates on Windows 11 that potentially impacted several storage devices, including some supported by Phison. We understand the disruption this may have caused and promptly engaged industry stakeholders.

We are steadfast in our commitment to product integrity and the success of our partners and end users. At this time, the controllers that may have been affected are under review and we are working with partners. We will continue to provide updates and advisories to partners who may have been impacted to provide support and ensure any applicable remediation.

– Phison

Phison is currently assessing which specific controller models are experiencing issues and is likely gathering data from crash and failure reports submitted by affected SSD brands. It is important to note that Phison may not provide direct consumer support; rather, they will focus on issuing firmware updates and advisories to their partner companies.

In summary, while Phison has acknowledged the ongoing issues, resolution may take time, as updates will be disseminated through partner channels. Users are strongly advised to refrain from performing large write operations on their SSDs if their models are listed among those affected. Further updates will be awaited as the situation develops.

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