Phison Addresses Windows 11 Update Issues: Conducts 4500-Hour Tests on SSDs Without Reproducing Bricking Errors

Phison has categorically denied the allegations that the recent Windows 11 updates are causing its SSDs to become inoperable, following extensive testing of their storage solutions.

Phison Addresses Windows 11 SSD Bricking Claims: A Possible Misunderstanding

Initially, Phison acknowledged concerns regarding potential issues with their SSDs after the release of updates ‘KB5063878’ and ‘KB5062660’ for Windows 11. However, the company has now released a follow-up statement indicating that, after rigorous evaluations, they could not replicate any of the reported problems.

Reports surfaced that these Windows 11 updates were affecting several SSD brands, with initial claims focused on Phison’s products. The company responded promptly, addressing not only the claims but also the dissemination of false documents that misrepresented their products to partners and customers.

Phison Dismisses Reports of Windows 11 Updates Bricking SSDs, Conducts Rigorous Testing of 4500 Hours

To thoroughly investigate the concerns, Phison committed over 4, 500 hours to rigorous testing of the SSDs alleged to be affected. They executed more than 2, 200 test cycles and found no evidence to support the claims circulating online, and neither their partners nor customers reported experiencing any related issues.

The company also issued a “Best Practices”guide aimed at users, emphasizing the importance of using appropriate heatsinks and thermal pads. These measures are crucial in maintaining optimal temperatures and preventing thermal throttling, which can otherwise shorten the lifespan of SSDs. Phison’s full statement is outlined below:

As stated on August 18, Phison was made aware of the ‘KB5063878′ and ‘KB5062660’ updates on Windows 11 that potentially impacted several storage devices, including some supported by Phison. In response, Phison dedicated over 4, 500 cumulative testing hours to the drives reported as potentially impacted and conducted more than 2, 200 test cycles. We were unable to reproduce the reported issue, and no partners or customers have reported that the issue affected their drives at this time.

Phison remains committed to the highest standards of reliability and continues to closely monitor the situation in collaboration with our industry partners.

Best Practices for End Users While our validation testing has not identified any concerns related to these Windows 11 updates, we have shared industry best practices to support high-performance storage devices. We continue to advise users that for extended workloads, such as transferring large files or decompressing large archives, make sure a proper heatsink or thermal pad is used with the storage device. This helps maintain optimal operating temperatures, reduces the likelihood of thermal throttling, and ensures sustained performance.

For users with questions or potential troubleshooting needs, please contact [email protected].

It’s worth noting that the claims might stem from underlying motives, as evidenced by the circulation of forged documents aimed at Phison’s customers, misleading them regarding the situation. Some media outlets may have inadvertently contributed to making it appear as if Phison’s SSDs were particularly vulnerable to the Windows 11 updates, without clearly outlining their testing methodologies.

It is plausible that users reporting these issues were operating their SSDs under extreme conditions without adequate cooling solutions, potentially even removing the heatsinks entirely. While many details remain unclear about those earlier reports, it’s apparent from Phison’s extensive tests that their SSDs are performing reliably. This should alleviate concerns among Phison SSD users. To ensure consistent performance, it’s crucial to adhere to the aforementioned best practices and ensure that high-performance SSDs are well-cooling.

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