Phison Addresses Windows 11 Update Issues: 4500 Hours of Testing on SSDs Shows No Errors

Phison Technology has decisively refuted the allegations that recent Windows 11 updates are causing its solid-state drives (SSDs) to malfunction, following extensive internal testing.

Allegations of Windows 11 Rendering SSDs Inoperable Could be Part of a Larger Deception: Phison’s Comprehensive Testing Shows No Faults in Its Storage Devices

Initially responding to user concerns about SSDs becoming unresponsive after installing updates ‘KB5063878′ and ‘KB5062660’, Phison has provided a comprehensive follow-up report. The company spent over 4, 500 hours assessing the performance and integrity of SSDs that were allegedly affected, and concluded that they could not replicate any reported failures.

Reports claimed that the updates led to widespread issues starting with Phison SSDs, but soon expanded to other brands. Phison acted quickly, investigating these claims rigorously and addressing the spread of misinformation, including the circulation of fraudulent documents targeting its partners and customers.

Phison directly addresses allegations of Windows 11 updates causing SSD failures, finding no evidence after significant testing

As part of their investigative efforts, Phison embarked on a battery of tests on the SSDs in question, which included executing more than 2, 200 test cycles. This exhaustive evaluation revealed no issues, and feedback from both partners and customers corroborated Phison’s findings.

To support users and maximize the performance and durability of their SSDs, Phison has published a “Best Practices”guide. This guide emphasizes the importance of utilizing adequate heatsinks and thermal pads to keep operating temperatures in check, mitigating the risk of overheating that can lead to thermal throttling.

As stated on August 18, Phison was made aware of the ‘KB5063878′ and ‘KB5062660’ updates on Windows 11 that potentially impacted several storage devices, including some supported by Phison. In response, Phison dedicated over 4, 500 cumulative testing hours to the drives reported as potentially impacted and conducted more than 2, 200 test cycles. We were unable to reproduce the reported issue, and no partners or customers have reported that the issue affected their drives at this time.

Phison remains committed to the highest standards of reliability and continues to closely monitor the situation in collaboration with our industry partners.

Best Practices for End Users: While our validation testing has not identified any concerns related to these Windows 11 updates, we have shared industry best practices to support high-performance storage devices. We continue to advise users that for extended workloads, such as transferring large files or decompressing large archives, make sure a proper heatsink or thermal pad is used with the storage device. This helps maintain optimal operating temperatures, reduces the likelihood of thermal throttling, and ensures sustained performance.

For users with questions or potential troubleshooting needs, please contact [email protected].

There are indications that a broader agenda may be at play regarding these claims. The appearance of counterfeit documentation misleading Phison’s customers raises concerns about the motivations behind these reports. Certain media outlets may have inadvertently contributed to the narrative that Phison SSDs are particularly vulnerable due to the Windows 11 updates without clarifying the specifics of the testing methodologies used in those reports.

It is plausible that some users reporting failures were operating their SSDs under extreme conditions, potentially without adequate cooling solutions. Many variables surrounding these claims remain unknown; however, Phison’s detailed testing should reassure users of their SSDs’ reliability and performance. It’s crucial to follow the best practices outlined above to ensure optimal operation of high-performance SSDs, maintaining their efficiency and longevity.

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