The South Korean electronics giant known as Samsung makes a variety of high-end electronic products, from smartphones to smart TVs. TVs are one of Samsung’s most important product lines.
Although Samsung electronics have a reputation for quality and reliable TVs, they are prone to breakdowns and problems. One of the most common problems with Samsung TVs is sound issues.
Often the cause of this error is simply glitches or a bad connection, but it can also be due to a hardware failure. In this article, you’ll learn how to fix audio issues on your Samsung TV so you can enjoy your favorite streams again! Let’s start!
Samsung TV Audio: Basic Troubleshooting
Step 1: Check the mute status
The first things to try are, of course, the simplest ones. If your TV has an image but no sound, the problem may be that the Mute function is activated from the remote control. Grab the remote and unmute the TV by pressing the Mute button again.
Step 2: Check your current login settings
Then check the input setting on your Samsung TV by pressing “Source” on the remote control and scrolling through the available inputs. If your Samsung TV’s source is set to a component that you don’t have, no sound will come out of the speakers.
Step 3: Check if a headset or speaker is connected to the headphone jack.
Have you ever used a headset on a TV? In particular, gamers can use wired headphones connected to the audio output. When headphones are connected, any sound is routed to this equipment and you may not hear the sound played through the speakers. If you never use a headset on your TV, check the headset port for debris. Your TV may catch something in the port, preventing the sound from being routed properly. If you have children, this scenario is common.
Step 4: Check all physical connections
If you still have no sound, check all physical connections between the TV and any equipment associated with it. This list includes game consoles, satellite receivers, Blu-ray players and cable TV boxes. Make sure all connectors are securely connected to the correct ports.
Step 5: Check your audio settings
Finally, check which output channel is selected for audio. If you have external speakers connected to your TV, make sure your audio output goes to them. Conversely, if you are not using external speakers, make sure the TV’s internal speakers are not disabled. You will find this information in the Audio section of your TV’s OSD.
Samsung TV Audio: Advanced Troubleshooting
If none of the suggestions above fix the sound issue on your Samsung TV, then you need to move on to more advanced methods.
Step 1: Turn your Samsung TV off and on again.
The first thing to try is the standard old-fashioned power cycle. Turn off your Samsung TV and unplug it from the power outlet. Give it a minute for any remaining charge in the capacitors or memory to disappear. Then reconnect your TV and turn it on. As is the case with many other types of equipment, turning the TV off and on again often resolves transient or temporary issues that are difficult to diagnose by other means.
Step 2: Check your current language/region settings
Make sure your TV is set to the correct language in the information settings. Press “Menu” on the remote and find the section dedicated to setup. Look for the “Language/Location” setting and make sure it’s set to “United States”.
Step 3: Run the Built-in Audio Diagnostic Test
The final step in advanced troubleshooting is to run the built-in audio diagnostic test, which can be found in the Samsung TV’s support menu. Depending on the make and model of your Samsung TV, this test may appear in different places in the menu structure. Press “Menu” on the remote control, then select the “Support” option . Select “Self Diagnosis” from the options and then select “Sound Test”. The TV will play a tune from the built-in speakers. If you hear sound, the problem with the sound (whatever it is) is not related to the components of the TV, unless the problem is with the inputs. If you don’t hear a melody, there is most likely a problem with the sound circuit on the TV or the built-in speakers are damaged.
Samsung TV Audio: Other fixes
Several other possibilities affect audio on Samsung Smart TVs that the standard and advanced troubleshooters don’t catch. Other things to troubleshoot or try include the following:
- Make sure your TV is set to “US” as your country of residence. By going to “Settings” and selecting “Location or region”. Each TV model will be different, so you may need to search for your model or use your user manual to find this setting.
- Try using an external speaker or soundbar. Redirecting audio to another device will bypass any problem with your TV. In addition, the soundbar can greatly improve the sound quality.
- Check other HDMI ports. Disconnect all your equipment and reconnect it to other ports on the TV. Also make sure all ports are clean and free of debris.
- Check “HDMI Audio Input Format” in “Settings”. Switching between different options can spice up your sound.
- Test your internet speed with SpeedTest on your computer, tablet or smartphone. If you’re streaming movies or your cable box requires high-speed internet to function properly, a slower speed may result in audio loss on your TV.
- The Bluetooth-enabled device may have problems routing audio properly. Call Samsung for help turning off the Bluetooth features on your TV. While you may not use this feature, there may be a glitch in the TV that activates some of the Bluetooth features.
If you’ve followed all the troubleshooting steps in this article and nothing seems to help fix your Samsung TV’s sound issue, or you might not be able to add a soundbar, it might be time to take the next steps.
If your tests show that the problem is with the TV, you must decide whether to repair the TV or buy a new one. With TV prices steadily dropping to surprisingly low levels, it’s hard to justify repairing any TV that isn’t brand new. In a pinch, replacement is usually cheaper than repair. However, depending on how old your Samsung TV is, you may still be under warranty and get a new TV for free.
Contacting Samsung support can be a hassle, but it may be the only way to save your TV.