Microsoft Unintentionally Disables Option to Switch from New Outlook on Windows 11

Microsoft has launched a new version of its Outlook app, initially presented as an optional upgrade but quickly adopted as a default version for users. Unfortunately, one key feature—the ability to revert back to the classic Outlook—has encountered significant functionality issues, rendering it ineffective.

On March 12, 2025, Microsoft acknowledged these issues and provided an official support page. It confirms that the “Go to Classic Outlook”button fails to function properly, as it does not redirect users to the download page for the classic Outlook. Instead, users experience abrupt closures of the new app.

In a recent test conducted by Windows Latest on a PC running build 24H2, clicking the Go to Classic Outlook button resulted in a feedback prompt rather than a helpful redirect. After submitting feedback by clicking ‘Skip’, the app simply shut down without any further action.

Go back to classic Outlook button doesn’t work, Microsoft offers a resolution

This behavior leaves users frustrated as they expect to be redirected to the classic Outlook installation page or the Microsoft Store link, which do not appear. Users can alternatively search for the classic Outlook in the Store for a manual installation.

Fortunately, there is also an alternative official page with direct download links for the classic Outlook app.

With Microsoft recently pre-installing the new Outlook app in Windows 10 and 11 as a replacement for the Mail and Calendar app, it would have been prudent to ensure that the switch-back feature to the classic version worked flawlessly. However, the malfunctioning button is disappointing and adds to the frustration of many users.

Even if the button is eventually fixed, many users feel that the feedback form should be reconsidered. It merely complicates and prolongs the process, thereby wasting time. Based on recent experiences, the official download links provided on the support page function seamlessly.

Numerous Ongoing Concerns

The user reception of the new Outlook app has not been as positive as Microsoft anticipated. Numerous feedback points highlight persistent sync issues and user interface problems, leading some to believe the web version of Outlook offers a more appealing experience. Notably, the presence of intrusive advertisements placed among emails exacerbates frustrations.

While it’s understood that some features may be forthcoming, enhancing app usability should become a critical priority if Microsoft wishes to retain user engagement. Many factors such as broken user interface elements and inconveniently positioned options may compel users to abandon this new approach to Outlook.

To improve navigation, Microsoft might consider relocating the Go to Classic Outlook button to a more accessible area, such as the top toolbar. Currently, users must delve into the “Help”menu, making the transition back to the classic Outlook unnecessarily convoluted.

Frequently Asked Questions

1. What is the primary issue with the new Outlook app?

The main problem is that the “Go to Classic Outlook”button is non-functional, failing to redirect users to the classic Outlook download page. Instead, it results in the app closing abruptly.

2. How can I download the classic Outlook app if the button doesn’t work?

You can manually search for the classic Outlook app in the Microsoft Store or visit the official support page that provides direct download links. This method allows you to install the classic Outlook version without relying on the broken button.

3. Are there any improvements planned for the new Outlook app?

While Microsoft has acknowledged user feedback and issues, specific improvements have yet to be finalized. However, enhancing app usability and fixing existing bugs are suggested priorities based on user input.

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