Microsoft Resolves Critical Bugs in Classic Outlook
This week, Microsoft announced the successful resolution of two significant issues affecting Classic Outlook users. The first fix addresses a recurring problem that previously prevented users from adding their Gmail accounts. Despite a similar resolution being implemented back in September, the issue reemerged, prompting the need for another fix.
Those affected by this bug encountered one of two error messages: either “We couldn’t log on to the incoming (POP/IMAP) server. Please check your email address and password and try again” or “We weren’t able to set up your Google account with IMAP. You may need to make changes to your Gmail settings.” Fortunately, Microsoft has confirmed that the bug has now been fixed.
Implementing the Retry Solution
For users impacted by the Gmail issue, Microsoft recommends following the “Retry Solution,” which is applicable starting with Current Channel Version 2412 Build 18324.20168. Detailed instructions can be found below:
STATUS: FIXED
Starting with Current Channel Version 2412 Build 18324.20168, use the new Retry solution below.
Retry Solution
If users still experience difficulties after applying the Retry Solution, Microsoft has prepared a comprehensive manual workaround. This step-by-step guide is available in their official support article, which you can access here.
Correction of Copy Shortcut Issue
The second bug that Microsoft addressed was related to the commonly used Windows Copy shortcut (Ctrl + C), which was causing Outlook to freeze when copying text. This issue has now been resolved and is available in the following versions and builds:
STATUS: FIXED
The Outlook Team has implemented a fix for the copy shortcut issue, which is available across multiple channels:
Beta Channel: Version 2501 (Build 18410.15040) – Released
Current Channel Preview: Version 2510 (Build 18429.20000) – For release notes, visit Release Notes Current Channel (Preview).
Current Channel: Version 2501 (Build 18429.20000) – Estimated availability by 1/27/25. Check for updates here.
Monthly Enterprise Channel: Version 2501 (Build 18429.20000) – Estimated availability by 3/11/25. More details can be found here.
For further information on the copy shortcut issue and the resolution, Microsoft has provided an article accessible here.
For additional insights into these updates, check out the source article on Neowin.
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