Microsoft halts Windows 11 24H2 update on selected new PCs

Microsoft halts Windows 11 24H2 update on selected new PCs

Microsoft Alerts Users About Windows 11 Update Compatibility Issues

Recently, Microsoft issued a notification regarding certain devices running Windows 10 that are ineligible for the upgrade to Windows 11, primarily due to non-compliance with the new operating system’s system requirements. The company has encouraged these users to consider replacing their old Windows 10 PCs with new ones that come equipped with Windows 11.

Potential Challenges with Windows 11

Despite the transition to Windows 11 promising improved functionality, users might encounter challenges, particularly with the latest feature update, version 24H2. Last month, Microsoft had removed a previous upgrade barrier linked to gaming, identified by safeguard hold ID 52796746. However, new complications have since arisen.

New Compatibility Block on Windows 11 24H2

As of today, Microsoft has implemented restrictions on several new devices after discovering compatibility problems involving the sprotect.sys driver. This driver has been reported to cause system freezes and the occurrence of blue or black screen errors when using Windows 11 version 24H2.

Details from Microsoft on the Compatibility Issue

Microsoft is currently collaborating with SenseShield Technology Co to address the compatibility challenge between Windows 11, version 24H2, and the sprotect.sys driver. This issue results in certain devices becoming unresponsive and displaying either a blue or black screen error.

The sprotect.sys driver is crucial for encryption protection and is utilized by various specialized security software and enterprise solutions. It may be automatically included in systems during the installation of multiple applications. Devices with any version of the sprotect.sys driver (1.0.2.372 and 1.0.3.48903) are affected by this issue.

To enhance user experience during updates, we have implemented a compatibility hold on devices that have the incompatible sprotect.sys driver. Consequently, these devices will not receive the option to upgrade to Windows 11, version 24H2 through the Windows Update release channel.

If you own a Home or Pro Windows device impacted by this hold, a message indicating that no action is necessary will appear on the Windows Update page under Settings. Additionally, IT administrators utilizing Windows Update for Business reports can reference this issue using safeguard ID 56318982.

Recommendations for Users

As a precaution, Microsoft advises against attempting to force an upgrade to Windows 11 version 24H2 if you find yourself affected. The company is actively working alongside SenseShield to resolve the compatibility issue. For more information, users can access the issue here on Microsoft’s Windows health dashboard.

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