Microsoft Guide to Resolve Pre-Windows 11 “0x80131500” Store Error

Microsoft Guide to Resolve Pre-Windows 11 “0x80131500” Store Error

Microsoft Resolves Long-Standing 0x80131500 Error

Recently, Microsoft refreshed a support page dedicated to addressing the 0x80131500 error, a long-recognized issue impacting users of the Microsoft Store. This update raises questions about whether this glitch is a new occurrence or a persistent problem. A quick investigation shows that user complaints regarding this error date back to 2019, well before the launch of Windows 11 in October 2021.

Troubleshooting the 0x80131500 Error

In its updated support article, Microsoft has outlined several methods to recover from this error. These methods encompass adjustments to the TLS (Transport Layer Security) settings within your internet configurations:

If you encounter an error message stating “Try that again”or “Error 0x80131500″while using the Microsoft Store on Windows, consider the following troubleshooting techniques:

  • Reset the Microsoft Store application
  • Check for available updates
  • Utilize the Store troubleshooter (applicable for Windows 10 users)
  • Adjust your internet TLS settings

Adjusting TLS Settings for Resolution

To address TLS settings, Microsoft emphasizes the importance of ensuring that TLS 1.2 and 1.3 are enabled. Below are the steps to configure these settings:

  1. Open the Start menu by clicking the Windows icon and search for Run.

  2. Type inetcpl.cpl in the Run dialog box and click OK.

  3. Select the Advanced tab and scroll down to the bottom of the window.

  4. Review the Use TLS settings:

    Screenshot showing TLS settings in Internet Properties

    • Ensure that Use TLS 1.0 and Use TLS 1.1 are unchecked.

    • Ensure that Use TLS 1.2 and Use TLS 1.3 are checked.

  5. Press OK to save your changes.

Contextual Insights and Updates

Interestingly, the error code “0x80131500″has been previously linked to issues with the Windows 10 20H2 update, further indicating its long-standing nature within the Microsoft ecosystem. For more detailed information, you can access the support article directly on Microsoft’s official website here.

Additionally, it’s worth noting that the discontinuation of TLS 1.0 and 1.1 was officially announced in 2023. These protocols have since been disabled across various Microsoft 365 products, along with the WinHTTP and WinINet API services, aligning with the company’s efforts to enhance security across its platforms.

For further details, please visit the article for additional resolutions related to the 0x80131500 error here.

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