Update on OneDrive Shared Folder Issues
Recently, TReKiE and several other users voiced significant frustration over a problematic issue with OneDrive. According to reports, many users found that shared folders within their OneDrive accounts were converting to internet shortcuts (.url files).This unexpected behavior has made it increasingly challenging for users to access files as they traditionally would through Windows Explorer.
Earlier this week I was alerted to an issue affecting a user using OneDrive where shared folders within their account in Windows turned into internet shortcuts (.url files).When working normally, the user would be able to open the folder and be able to access the files within (as you would normally in Explorer), but for the past week, the only way to access the files within these shared folders is to use a web browser and manually download or go through hoops to open with the Office apps. This has broken entire environments where most users have never even used the web UI before, never mind downloading files manually or trying to sync them in with the desktop office applications. I know quite a few unhappy users who are ready to jump ship from OneDrive over this and Microsoft’s total silence over the issue does not help.
Background and Microsoft’s Response
In light of the growing discontent, our previous report confirmed that Microsoft acknowledged the issue and was actively working on a solution. The complications reportedly stemmed from an “internal error affecting data synchronization.”However, nearly ten months have passed without a resolution in sight.
Recently, Microsoft provided another update through their OneDrive product group. They attributed the ongoing challenges to a backend migration process currently underway. Unfortunately, the information shared did not specify an estimated timeline for when these migration issues would be fully addressed.
This is related to a backend migration we are currently doing. Unfortunately, we do not fully support syncing shared folders when one user has migrated and the other has not. We are doing everything possible to speed things up so that the issue can be resolved as quickly as possible for users of the feature. When the accounts are migrated, there is an automatic logic that ensures that they return to a synced folder within a few days.
It’s important to note that the message above was initially in German and has been translated into English via Google Translate. A reader sourced this update from the Dr Windows forum.
As Microsoft strives to rectify these issues, users are encouraged to remain informed on potential fixes and updates while exploring alternatives if necessary. For continuous updates, check out the Neowin article here.
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