Microsoft Alerts Windows 10 Users About Azure Virtual Desktop Issues

In a recent update on the official Windows Health Dashboard, Microsoft has flagged a significant issue affecting Windows 10 users who have upgraded to version 22H2. Reports indicate that recent updates may lead to login complications with Azure Virtual Desktop, alongside other associated problems.

Details of the Issue

The specific problems seem to arise from systems that have installed the July 2024 non-security updates (KB5040525) or any later patches. Users attempting to access Azure Virtual Desktop may experience prolonged delays, with systems hanging on a black screen for periods between 10 and 30 minutes. Furthermore, there are indications of single sign-on errors affecting applications like Microsoft Teams and Outlook, in addition to several Office apps losing network connectivity.

The Underlying Causes

According to Microsoft, the issue is attributed to a deadlock resulting from interactions between the Azure Active Directory (AAD) broker, the AppX deployment service (AppxSvc), and the Background tasks infrastructure service. Notably, users employing FSLogix user profile containers, especially in multi-session settings, are more likely to encounter this problem. FSLogix is a Microsoft utility designed to optimize user profiles in virtual environments such as remote desktops.

Microsoft states: “This issue is caused by a deadlock in the interactions between the Azure Active Directory(AAD) broker and the underlying AppX deployment service(AppxSvc) and Background tasks infrastructure service.”

Who Is Affected?

Interestingly, this bug predominantly impacts enterprise users. For those on Windows 10 Home, Pro, and Education editions, the likelihood of encountering these login issues is minimal, as Azure Virtual Desktop usage is rare in these environments.

Next Steps and Ongoing Investigation

Microsoft has acknowledged the problem and is actively investigating the situation. Users can expect to receive further updates in due course, providing insights on potential fixes.

Additional Windows 10 Updates

In other news concerning Windows 10, Microsoft recently shared the pricing for the Extended Security Update (ESU) program aimed at regular consumers. If you plan on using Windows 10 beyond its official end-of-support date in October 2024, it is advisable to budget for an additional $30 to access twelve more months of critical security updates.

For more detailed information on this issue and its implications, you can view the source here.