Microsoft Addresses Windows 11 24H2 8.63 GB Issue and Provides Explanation

This week, we covered a notable issue that users encountered after upgrading their computers to Windows 11 24H2. Many users experienced difficulties in trying to remove 8.63 GB of upgrade files from their devices, as the Windows Disk Cleanup tool continued to show this data even after they had attempted to delete it.

There was speculation that the Checkpoint update system was to blame for this anomaly; however, Microsoft has clarified that this is not the case. The company indicated that the problem lies in how Windows 11 24H2 displays information, asserting that it inaccurately shows residual file sizes despite the fact that the files have been removed as users intend.

The explanation provided by Microsoft reads as follows:

After utilizing the Windows Disk Cleanup tool, there may be a discrepancy in the amount of storage space that appears to be available for cleaning in the ‘Windows Update Cleanup’ section.

This is purely a reporting issue. Upon the first execution of Disk Cleanup with ‘Windows Update Cleanup’ selected, a significant volume of data (for instance, 15 GB) is effectively cleansed, and the corresponding disk space is made available. Yet, in subsequent uses, the tool might misleadingly indicate a much larger amount of space (for example, 88 GB) still available for cleanup in the same category, even though this space was already liberated during the initial cleanup.

Microsoft is currently looking into the underlying cause of this glitch, and it has promised to release a fix as soon as it is ready. More details about the issue can be found on the official Windows health dashboard.

If you’re curious about other complications with Windows 11 24H2, the recent Patch Tuesday update addresses several problems, including boot loop failures and issues with Bluetooth and USB connections. Furthermore, Microsoft has committed to resolving the SFC scan error, which is now accessible through the official Media Creation Tool.

However, some problems remain unresolved, such as a BSOD (Blue Screen of Death) issue affecting WD HMB-based NVMe SSDs.

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