Microsoft Acknowledges Windows Hello Problems in Recent Windows 11 Updates

If your device is equipped with Windows Hello facial recognition capabilities, like the Surface Pro 11 or an infrared-equipped webcam, you may experience issues following the recent security updates released for Windows 11. Microsoft identified problems related to Windows Hello in the KB5055523 support document published on April 8.

Identifying the Problem

Microsoft has reported that after a system reset while preserving local files, users could encounter malfunctions with Windows Hello’s facial recognition or PIN functionality. This issue presents itself on the login screen, displaying error messages such as “Your PIN isn’t available”or “Something went wrong with face setup.”

For a comprehensive overview, check out the detailed support document:

We’re aware of an edge case of Windows Hello issue affecting devices with specific security features enabled. After installing this update and performing a Push button reset or Reset this PC from Settings > System > Recovery and selecting Keep my Files and Local install, some users might be unable to login to their Windows services using Windows Hello facial recognition or PIN. Users might observe a Windows Hello Message saying “Something happened and your PIN isn’t available. Click to set up your PIN again”or “Sorry something went wrong with face setup”.

Scope of the Issue

It’s important to clarify that this issue does not impact all users performing system resets. Microsoft has stated that it primarily affects devices with either System Guard Secure Launch or the Dynamic Root of Trust for Measurement (DRTM) enabled after incorporating the April 2025 security update for Windows 11 version 24H2. Users on systems running Windows 11 version 23H2 or earlier remain unaffected by this problem.

Simple Workaround

The good news is that resolving this issue is straightforward. To regain access, follow the prompts to re-enable your PIN, then reconfigure the facial recognition feature through the Settings app.

Other Notable Updates

In related news, Microsoft has acknowledged another issue with Windows Update for Windows 10. The recommended approach? Simply ignore the notification, as it will resolve itself over time.

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