Microsoft acknowledges Windows 11 24H2 printer problems on ARM architecture, no updates for AMD or Intel

Microsoft’s Windows 11 24H2 Printer Compatibility Challenges

In June of this year, Microsoft provided crucial insights into printer support within the Windows 11 version 24H2, particularly for Arm-based devices, such as the new Copilot+ PCs. The company initially claimed that this version would seamlessly work with most printers, adhering to the Mopria standard for printing.

User Experiences Highlight Compatibility Issues

Despite Microsoft’s assurances, numerous users have encountered significant complications regarding printer compatibility following the update. Reports have surfaced from users of various brands, including HP, Canon, and Brother, all facing similar issues after upgrading to Windows 11 24H2.

Common Issues Faced by Users

The most prevalent issue involves users’ inability to install printer drivers or utilize printers effectively, particularly on Arm-based Copilot+ PCs. Additionally, certain advanced features are reportedly malfunctioning. Notably, attempts to use the HP Smart Universal Printing Driver have not resolved these issues. A plethora of forums have been filled with discussions from users detailing their struggles.

Microsoft Acknowledges the Problem

In response to the growing outcry, Microsoft has recognized these problems and has published a support article offering potential workarounds. They advise:

Some ARM PCs (for example, Copilot+ PCs) may face difficulties when trying to add or install a printer using the provided installer or through the manufacturer’s website. Instead, Windows recommends:

• Accessing Settings, then navigating to Bluetooth & devices > Printers & scanners > Add device.
• Connecting your printer directly via USB.

Step-by-Step Workaround

For those needing a more detailed guide, the following steps can assist in resolving the issue:

• Select Settings > Bluetooth & devices > Printers & scanners and click on “Add device“to manually add your printer, unless the manufacturer has specific guidance for Windows on ARM PCs.
• To verify if your device is ARM-based, go to Settings > System > About, and locate the “System type“entry under “Device specifications.”ARM devices will be listed as “ARM based processor“.

Additional Issues on AMD64 Systems

Moreover, it appears that users with AMD64 (Intel and AMD) systems are also facing printer-related issues after the Windows 11 24H2 update. While these problems may not be as widespread as those affecting Arm-based devices, users have reported challenges such as printer sharing malfunctions, print tasks getting stuck in queues, and disappearing printer devices.

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