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Microsoft 365 Services Experience Outage
Microsoft has officially announced an outage affecting Microsoft 365 services, as confirmed on their Microsoft 365 Status account on X (formerly Twitter). Users are currently facing difficulties accessing various web applications under the Microsoft 365 suite due to this disruption.
Status Updates and Current Situation
For ongoing updates on the situation, users can check the Microsoft 365 Admin Center and reference issue ID “OO953223”. The team is actively investigating the matter and has indicated that service monitoring telemetry is being reviewed to pinpoint the root cause and formulate a resolution.
We’re investigating an issue where some users may be unable to access Microsoft 365 apps for the web. We’re reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan. For more information, please refer to OO953223 in the admin center.
— Microsoft 365 Status (@MSFT365Status) December 10, 2024
Service Health Status
While the official Microsoft 365 Service Health Status page currently reports that all systems are operational, this information is expected to be updated shortly to address the ongoing issues being experienced by users. Community feedback suggests that users are also facing challenges accessing the Microsoft 365 Admin Center, along with unexpected session logouts.
Latest Updates on the Issue
As of December 10, 2024, at 19:00 IST, Microsoft indicated they are diligently working to determine the underlying cause of the issues. They have also offered a potential workaround, directing users to consult the admin center for further details regarding issue ID OO953223.
For more information, please refer to OO953223 in the admin center.
— Microsoft 365 Status (@MSFT365Status) December 10, 2024
By 20:25 IST the same day, Microsoft reported that the problem stemmed from a token generation bug. The company has since implemented a fix by disabling proactive caching, which they believe will restore normal service.
We’ve identified a token generation issue which may be contributing towards the impact. We’ve deployed a fix to disable proactive caching, which we believe will resolve the issue. For more information, please refer to OO953223 in the admin center.
— Microsoft 365 Status (@MSFT365Status) December 10, 2024
Confirmation of Resolved Status
Finally, Microsoft has confirmed that after a period of monitoring, the issues have been successfully resolved, restoring access to the affected services.
We’ve confirmed after a period of monitoring that the issue is now resolved. For more information, please refer to OO953223 in the admin center.
— Microsoft 365 Status (@MSFT365Status) December 10, 2024
For additional coverage and updates, you can refer to Neowin’s report.
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