Microsoft 365 Family Subscription Error: A Global Issue
Recent reports have surfaced indicating that users are encountering a troubling message stating, “Your Microsoft 365 Family subscription has expired, ”upon attempting to log in. This issue prompts users to renew their subscriptions despite their current status.
The problem predominantly affects invitees on the family subscription plan, as the primary account holder can still access Microsoft 365 services without issues. Frustrated users are voicing their concerns in a popular Microsoft Support Community thread, citing significant disruptions to their work and even requesting compensation for the inconveniences faced.
This widespread problem seems to span across various countries, with users from Germany, Argentina, the United Arab Emirates, South Africa, and others reporting similar issues. Microsoft has acknowledged the existence of the problem.
We’re aware of an issue impacting Microsoft 365 Family subscriptions. We’re investigating a potential licensing issue and further details will be provided under https://t.co/nEuSQarMf3.
— Microsoft 365 Status (@MSFT365Status) April 10, 2025
Latest Updates from Microsoft
Microsoft has issued two significant updates on its Service Health page addressing the ongoing error. The initial update suggests that a “potential licensing issue”is responsible for preventing users from accessing Microsoft 365 services.
Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We’re investigating a potential licensing issue that may be causing impact to occur.
In the subsequent update, Microsoft mentioned that it is analyzing telemetry data to help pinpoint the root cause of the issue:
Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We’re reviewing service telemetry and recent changes within the service to isolate the source of the issue.
Next Steps
This situation is still unfolding, and users can expect the next Service Health update from Microsoft on Thursday, April 10, 2025, at 3:30 PM UTC. It’s advisable to stay updated and check back for the latest information regarding this issue.
For more details and resources, visit the full article at Neowin.
Leave a Reply ▼