Microsoft 365 and Office: Recent Outages and Fixes
The Microsoft 365 and Office support team has been in high demand lately due to two significant outages that impacted its services within a short span. The first incident involved issues with the Exchange Admin Center, followed closely by complications related to Family subscriptions. Addressing these emergencies has been a priority for Microsoft’s support team.
In addition to tackling these major outages, Microsoft has been diligently resolving various other issues, including complications surrounding downloads for Classic Outlook. Among these problems, a notable fix pertains to the KB5002700 update for Office 2016, which had caused applications like Outlook, Word, and Excel to freeze unexpectedly.
KB5002700 and Its Resolution
The freezing issue was addressed by a hotfix labeled KB5002623. Microsoft shared details about the resolution:
ISSUE
After installing the KB5002700 security update for Office 2016, users may find that Microsoft Word, Excel, and Outlook become unresponsive.
STATUS: FIXED
This issue has been resolved through the installation of the April 10, 2025, update for Office 2016 (KB5002623).
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KB5002623
This article outlines the KB5002623 update for Microsoft Office 2016, released on April 10, 2025. Note that this update is specifically applicable to the Microsoft Installer (.msi)-based edition of Office 2016 and does not pertain to Office 2016 Click-to-Run editions like Microsoft Office 365 Home.
Improvements and Fixes
This update resolves the issue noted in KB 5002700, which prevented the proper functioning of Microsoft Word, Excel, and Outlook.
According to Microsoft, both the KB5002700 and KB5002623 updates must be installed to restore the full functionality of the Office 2016 suite. For more details, users can view the support article here.
Resolved Keyboard Input Issues in Word
Moreover, last month, Microsoft also addressed a separate issue affecting keyboard inputs in Word, where users reported that the backspace and enter keys failed to function correctly within lists. Microsoft elaborated on the resolution:
ISSUE
Certain users experienced difficulties with the enter and backspace keys not performing as intended within a list, which hindered their ability to navigate out of the list.
STATUS: FIXED
The Word development team has resolved this issue in Word builds 17619.20000 (version 2405) and later. The problem arose from incorrectly configured AutoCorrect settings, which the fix rectifies by automatically resetting any compromised AutoCorrect options to their default configurations.
For additional information, the relevant support article is available here.
Staying updated with such critical fixes is essential for maintaining smooth operations within Microsoft 365 and Office applications as the company continues to enhance user experience and address technical difficulties swiftly.
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