As a major online trading giant, Amazon tries its best to provide its customers with the best possible service. In fact, the company had one of the most liberal and generous return policies and you could get a no questions asked refund on just about anything.
But a few years ago, the policy changed, and now there are certain restrictions. I will immediately answer the question, most likely, it will not work to return the money for changing the price on Amazon. Instead, if they agree on something, it will be possible to send the item back and then buy it again at the new price.
However, there are still some protected price items for which you can get a refund in the event of a significant drop. That’s why it’s worth taking a close look at Amazon’s refund policy.
Brief history of refunds with price protection
Early on, Amazon offered a 30-day price guarantee on any item they sold and shipped. Shortly thereafter, the warranty period was reduced from 30 days to 7 days, and then it was suspended. This means that currently you can hardly get a refund for a price change, but there is a positive side.
While the number of items you can do this with on Amazon has decreased, some users still report that they can get refunds. So it’s worth at least giving it a try, but you have to be careful because Amazon keeps a close eye on all refunds and returns. Some users were banned because they went too far with requests.
How to request a refund
The process for requesting a refund on Amazon is pretty straightforward.
Go to the ” Returns and Refunds ” page, go to the ” Help ” section and select ” Need more help “. There you will find a Contact Us link .
On the other hand, it’s even easier when you log into your account.
Navigate to the order you wish to return and include it in your request.
Select “Returns and Refunds” from the drop-down menu, then ” Other Return or Refund Issues ” to provide more details.
Enter “partial refund, price change” in the correct field and select the contact method – email or chat.
Things to Remember
The refund letter should be in a firm but friendly tone. Try to briefly explain the price change. Needless to say, you must be very polite whether your request is denied or accepted.
There is a good chance that you will receive a rejection email as soon as your request has been processed, but all is not lost. Feel free to contact customer support by phone and speak with an agent about your problem. Again, it is necessary to remain calm and collected; passionate arguments are unlikely to get you what you want.
Don’t forget that there is a 7 day window to start the return process. If the price of the product decreases after 7 days, a partial refund is not possible.
Apart from Amazon, you can get a refund from your credit card company through their price protection policy. You need to file a complaint (with the credit card company, not Amazon) and request a refund for the price change.
This generally works for online purchases if the price goes down over a period of time (60 to 90 days after purchase). So the credit card company will refund your money. On the other hand, you can also request a full refund from Amazon.
Return the product and buy it again at a discounted price. However, you should be careful with a full refund, because if you do it too many times, Amazon may ban you.
Why did Amazon change its price protection refund policy?
There is no official statement as to the reasons for the change, but it is safe to assume that the increase in requests is one of the culprits. For example, partial yields can skyrocket on Cyber Monday, Black Friday, or Prime Day.
In addition, the company reported some issues with the processing of this type of refund. On top of that, some customers have abused liberal policies by demanding illegal returns, which in turn cost Amazon a pretty penny.
How to Track Prices on Amazon
There are quite a few tools and browser extensions available to help keep track of Amazon price fluctuations. They save the time you spend looking for the best deal. You also receive a notification when the price of the item you are interested in changes.
Veni, Vidi, Visa
Even though Amazon has tightened up its return policy, there may still be a way to get a partial refund. And if you are denied, there is always the opportunity to submit a request to the company that issued your credit card.
However, it is better to save yourself the hassle and avoid impulsive purchases. Take some time to track prices and shop as soon as you stumble upon a deal.