How to Fix Twitch Not Loading in Chrome or Firefox

Let’s set the stage. Are you back from school, college, work or just enjoying your lazy Sunday. You finally have some time for yourself, but you don’t feel like playing games or studying. It’s time to fire up Twitch and see what your favorite streamer is up to.

You double-click the Chrome or Firefox icon, and then all of a sudden you get frustrated because Twitch won’t load at all.

If this sounds familiar, you are in the right place. Read on for some tips on how to keep your streaming video streaming uninterrupted.

General Tips

Twitch is probably the most popular video streaming service on the internet, but it’s not without its problems. Many users of multiple web browsers have reported similar issues. Twitch won’t load at all or has various crashes when trying to catch a stream.

Fortunately, most of them are easy to fix, and this guide will cover the most common ones and the best ways to remove them in Chrome and Firefox.

Twitch won't load

Start with the basics

Twitch may not work for you, but it may also be unavailable for everyone else, since the problem may be related to the service. The easiest way to check this is to look at their support profiles on Instagram or Twitter. If the servers are down for maintenance or there is a crash, Twitch Support will notify people. But if nothing else, at least your browser is fine.

Check your internet connection

As simple as this step is, it can be helpful. Also, see if you can disable (at least temporarily) any high-bandwidth services on your PC, such as torrenting. For those with slower internet speeds, the more resources available at any given time, the better. Resetting your router as well as your computer never hurts.

Clear browser data and cache

Like the previous tips, this one isn’t difficult, but can be extremely helpful. It is rarely useful to overload the browser with too much useless legacy data. As a preventive measure, we recommend that you perform these cleanings frequently.


Here’s how to clear browsing data and cache in Chrome:

  • Open a browser.
  • Click on the three dots and open “Settings”.
  • Next, go to the Privacy and Security tab. Alternatively, you can press Ctrl+H.
  • Click on the “Clear browsing data” option and delete all browsing data from the last day or week at least. If you want to be more sure, go to the “Advanced” tab and select what you want to remove. We recommend checking the boxes for cookies and cached images and files.

fire fox

Here’s how to do the same in Firefox:

  • Open a browser.
  • Go to the options menu located in the top right corner, then go to “Settings”.
  • Select Privacy & Security
  • Scroll down and tap on Clear Data and Clear History, once again choosing how far you’ll go back.

Advanced Tips

Now, moving on to more complex reasons, Chrome add-ons could be the culprit here.

Check extensions and add-ons

If you’ve recently installed any extensions and think they’re affecting Twitch, go into incognito mode (Ctrl+Shift+N) and try accessing Twitch there.

If it works fine, one of your add-ons may be to blame. Outdated extensions, such as the one required to run Flash video, can still cause problems. A great way to determine which one is is to disable them one by one and then test the browser.

It’s easy enough, don’t worry. Go to the Chrome options menu and look for the “Extensions” tab in the bottom left corner.


It will display all currently installed add-ons, allowing you to continue testing them. If it suddenly works after disabling one or another add-on, voila, a master fixer!

Update your browser

Update your browsers. Just like the apps on our phones or the multiplayer games we play, web browsers are updated regularly. It is important to keep up with others, especially for longer periods of time. This may well cause additional problems, including limited website functionality.

Check for viruses

Perform an antivirus scan. While not always necessary, there have been instances where PUPs (Potentially Unwanted Programs) have infiltrated a person’s computer by accident or as malware. They are known to cause problems with web browsers and can be difficult to eradicate. Thus, performing a deep scan with your antivirus software is never a bad idea.

Even the regular Windows Defender in a Windows 10 installation works well in this regard. Just let it take a deep dive into your system and remove any potentially harmful software.

Access Defender through the Start menu. Go to the “Scan Options” menu, then select “Offline Scan” and click the “Scan Now” button.

If Defender finds something, remove it and restart your computer. Try accessing Twitch after reboot.

Flush DNS cache

To clear the DNS cache, run a command prompt. When it opens, type “ipconfig /flushdns” without the quotes.

Contact support

Contact support. If all else fails, contact Twitch Support with details. You can also post your request on the Mozilla and Chrome support pages.

Twitch no longer twitches

If the problem persists, there are alternatives to explore. If you’re not shy about watching your streams on your desktop on the official Twitch desktop app , go to Twitch and download it. Installation is simple and shouldn’t take long.

Do you think we missed a step, or maybe you know of an easier or faster way to stop Twitch from making you twitchy? Feel free to leave a comment below. Any tips or tricks you used to solve this problem might help other readers.

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