How to Fix Xfinity Remote Not Working

Are you experiencing issues with your Xfinity remote? Dealing with a malfunctioning remote can be incredibly frustrating. Fortunately, there are several troubleshooting techniques that can help you resolve the problem. Try each solution step by step and inform us of the one that resolves the issue for you.

Despite their convenience in device control, Xfinity remotes have been known to experience occasional malfunctions.

Reasons for Xfinity Remote Not Working

There are various situations in which you may face issues, such as your Xfinity remote not functioning correctly or other problems. These problems could be attributed to multiple factors.

There are a few possible reasons for this issue, such as dead or weak batteries in the remote or a signal problem between the remote and the Xfinity set-top box. However, we have provided some effective troubleshooting methods to resolve the problem of the Xfinity remote not working.

Troubleshooting Xfinity Remote Issues

There are several methods you can attempt to resolve the issue of your Xfinity remote not working. These methods will help whether your remote has completely stopped working or if only some of its buttons are not working.

Replace The Remote Batteries

If your Xfinity remote is not functioning properly, the first step is to check the batteries. This is often the cause of the problem, as depleted or weak batteries can result in a malfunctioning remote. Here are some steps you can take to address the issue of the Xfinity remote not working.

To begin, open the battery box on the remote.

Second step: Substitute the old batteries with the new ones. Be sure to correctly insert them.

If your attempt at removal is successful, it means that your previous batteries were dead. But if it is not successful, move on to the next troubleshooting method.

Move the Remote Closer to the Xfinity Box

At times, the remote may disconnect from your Xfinity device due to a long distance between the two. In such cases, the remote may not be able to communicate with the device. If this is the issue, try moving the remote closer to the device to see if it resolves the problem.

To ensure the strongest signal, it is recommended to stay within a distance of 15-20 feet from the device when using your remote. If issues persist even after moving closer, try the next available option.

Additionally, it is important to ensure that there are no obstructions blocking the remote and the device. If any obstacles are present, simply removing them can resolve the issue.

Cleaning the Buttons on the Remote

It is common for remote buttons to become clogged with dust, grime, spills, or other materials. If this happens, be sure to clean the buttons.

Step 1: Begin by taking out the batteries from your remote.

To complete step 2, press each button individually.

Step 3: If any buttons are stuck, release them.

Switch TV Modes Using the Remote

To resolve the problem, make sure the remote is set to the correct device by pressing the appropriate button for the TV, AUX, or DVD, depending on which device you are attempting to operate.

Restart Your Xfinity Device

Sometimes, restarting your Xfinity device can resolve problems with the remote control. Here’s how to fix a non-functioning Xfinity remote:

To begin, disconnect the power cord of your Xfinity device.

Step 2: Allow approximately one minute to pass before plugging it back in.

Step 3: Lastly, test the remote’s functionality after the device has been restarted.

Examine The Remote Buttons

Inspect the condition of your remote’s buttons. If the buttons on your Xfinity remote are stuck, this could be the reason why it is not functioning properly. The problem typically involves one or more buttons that are physically stuck in a depressed state.

If you do not see a flashing LED light when pressing a button, it is possible that the button is stuck. Try pushing the button a few more times to see if it becomes unstuck. If the buttons remain stuck, you may need to replace your Xfinity remote. If the buttons are not the issue, proceed with the next troubleshooting step.

Restarting the Remote

If you are experiencing issues with your Xfinity remote not working properly, you may need to unpair and then pair it again. This will reset the remote and could potentially resolve any problems. Once the remote has been reset, you will need to manually pair it with your Xfinity. To do so and solve the issue of the Xfinity remote not working, follow the steps outlined below.

To reset the XR2, XR5, and XR11 models, press and hold the Setup button.

To begin, press and hold the Setup button until the LED on the remote changes from red to green.

Step 2: Input “9-8-1” after the LED changes to green.

Step 3: You will now notice that the green LED blinks twice, confirming that you have correctly input the code and successfully reset your remote.

To reset the XR15 Model without using the Setup button, follow these steps:

To begin, press and hold the A (triangle) and D (diamond) buttons simultaneously for a few seconds until the power button on the remote changes color from red to green.

Step 2: Type in “9-8-1” , and the LED will blink blue three times, indicating a successful reset.

Troubleshoot the Xfinity Remote

Once the remote has been reset, it is necessary to link it once more. Follow these steps to resolve the issue of the Xfinity remote not functioning:

To reprogram the remote, press the setup button.

To begin, press and hold the Setup key until the status light changes from red to green, which should only take a few moments.

To proceed, simply press the Xfinity button until the green light starts flashing. (If using the XR5 or XR2 remotes, press the button up to five times.)

Step 3: Input the code “9-9-7” , and your remote will be successfully repaired.

Reset Remote Without Using Setup Remote

Step 1: Press and hold both the Info and Xfinity buttons for a few seconds until the status light turns green.

Step 2: Input the on-screen pairing code “9-9-7” afterwards.

Reconfigure Remote Without Setup Buttons and Numbers

Step 1: Aim the remote towards the TV screen and press the microphone button.

Step 2: Complete the repair process by following the provided instructions.

Reboot the Xfinity Box

If the Xfinity remote continues to malfunction, try resetting your Xfinity box. This has proven to be a successful solution for many users experiencing issues with their box and remote. Below are the steps to reset your box and resolve the Xfinity remote not working problem:

Step 1: Find the Reset button located on the rear of the Xfinity box.

To complete step 2, hold down the Reset button for approximately 10 seconds.

After successfully resetting, attempt to use your remote again. If it still does not work, proceed to the next solution.

Comcast Customer Service

If the Xfinity remote continues to malfunction even after attempting the solutions provided in the article, it is recommended to seek assistance from the support team, as the issue may lie with your Comcast Xfinity service. You can visit the support page and contact the Comcast customer support team for further help.

In conclusion, we conclude.

With that, we have reached the conclusion of this article. I trust that it has assisted you in resolving the issue of your Xfinity remote not functioning. In the event that none of the aforementioned solutions are successful, do not hesitate to reach out to Xfinity customer service for assistance in getting your remote up and running again.

Please feel free to leave any further questions or inquiries in the comments section below. Additionally, we encourage you to share this information with your loved ones.