Google Introduces Enhanced Device Protection with Pixel Care+
In a recent announcement, Google unveiled its latest device protection initiative, Pixel Care+, aimed at safeguarding its range of Pixel smartphones, smartwatches, and Fitbit wearables. This new program replaces the existing Google Preferred Care and Fi Device Protection plans, offering users a more comprehensive coverage experience.
This rollout follows a significant refresh of devices, with the recent launch of the Pixel 10 series, including the Pixel 10 Pro Fold, alongside the new Pixel Watch 4 and Pixel Buds 2a during a hardware event in New York City.
Comprehensive Coverage Features
Pixel Care+ is designed to provide a robust safety net for users, featuring increased coverage for various hardware repairs. Notably, the program claims $0 deductible costs for common repairs related to devices’ batteries and displays.
According to their official blog post, the benefits of embracing this program include:
- Unlimited claims for accidental damage and mechanical failures
- No charge for screen and battery repairs
- $0 deductible for claims regarding post-warranty malfunctions
- Access to genuine Google parts for replacements
- Priority support from Pixel experts
- Convenient self-service claims through the Google Store website
- Optional coverage for loss and theft
Comparison with Predecessor Programs
In contrast, the previous Google Preferred Care plan imposed limitations on claims, allowing for only two accidental damage claims within a rolling 12-month window and required a $29 service charge for cracked screen repairs. This change signifies a substantial enhancement in value for Pixel users.
Partnership with Asurion
Google has allied with Asurion to administer the Pixel Care+ program, enhancing the overall customer experience by providing free shipping for replacements, including expedited next-day deliveries. The improved claims process now facilitates easier access to repairs and replacements for users.
Device Eligibility and Enrollment
Currently, the Pixel Care+ program is available within the United States for a variety of devices, including:
- Pixel 10, Pixel 10 Pro, Pixel 10 Pro XL, Pixel 10 Pro Fold
- Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold, Pixel 9a
- Pixel 8, Pixel 8 Pro, Pixel 8a
- Pixel Watch 2, Pixel Watch 3, Pixel Watch 4
- Pixel Tablet (with or without Charging Speaker Dock)
- Fitbit Ace LTE, Fitbit Sense 2, Fitbit Versa 4, Fitbit Charge 6, Fitbit Inspire 3
Customers wishing to subscribe to a Pixel Care+ plan can do so within 60 days of their device purchase from locations such as the Google Store, Google Fi, the My Pixel app, or any Google Retail Store, irrespective of where the device was originally purchased. Claims can also be effortlessly filed via the Google Store website or the My Pixel app.
Subscription Options and Add-ons
Pixel Care+ subscriptions are available on a monthly basis for up to 60 months or as a two-year fixed term. For instance, users can start a monthly plan for the Pixel 10 at $9, or a two-year subscription for $179. The monthly cost starts at $5 for the Pixel Watch 4 and $16 for the Pixel 10 Pro Fold.
Additionally, users can opt for a Lost and Theft add-on for their plans, which necessitates a deductible based on the specific model. It’s essential to note that the $0 service charge for battery replacement applies only when the battery capacity falls below 80%.
Transition for Current Subscribers
In the coming months, Google plans to transition existing subscribers of Google Preferred Care and Fi Device Protection in the US to the upgraded Pixel Care+ program, ensuring they also benefit from the new offerings.
Learn more about the Pixel Care+ program.
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