Microsoft Addresses Microsoft Account Bugs Affecting Office 2024 and Microsoft 365
Recently, Microsoft resolved a significant issue related to Microsoft Account (MSA) that had been hindering users from successfully installing Office 2024 despite holding valid licenses. For more detailed insights into this problem, refer to the original article.
Further Investigations into Microsoft 365 Licensing Errors
In addition to the installation issue, Microsoft was also probing into another concern affecting Microsoft 365 apps. Users reported receiving alarming notifications, particularly within Word, indicating that their Microsoft 365 licenses would soon expire and that “most features of Word will be disabled.” This message prompted users to contact their administrator for license reactivation.
Initially, Microsoft released a workaround and enlisted affected users to assist in their investigation. Fortunately, their efforts have borne fruit; the company has confirmed that this issue has now been resolved. A server-side patch has been implemented to address the deactivation notifications effectively.
Next Steps for Affected Users
Despite the resolution, Microsoft continues to encourage users experiencing these bugs to reach out to their engineering team for support. In a recent update, they emphasized:
STATUS: FIXED
The engineering team has deployed a patch on the service side to resolve unexpected product deactivations.
For those with ongoing support cases, please collect the Office Logs and the file information listed below and share them with your support engineer.
Collect Office license diagnostic. For further information, visit the Official Microsoft Download Center to download the Office Licensing Diagnostic Tool.
Ensure that all Office applications are closed. Next, zip the logs found in the following directory and include them in your support case: Logs: %temp%/diagnostics.
Stay Informed
For ongoing updates and status reports regarding these bugs, users can check the information available on Microsoft’s official support page, which you can access here.
For more details on the deactivation fix and other Microsoft Office updates, visit the source article here.
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