Achieving a high Customer Approval Rating in Discounty can be a challenging task if you don’t understand the underlying calculation method. Gaining clarity on how the rating is assessed is vital for consistently securing an impressive score during your shifts, translating into greater earnings.
Typically, aiming for a score of 70 or higher is seen as a commendable target within Discounty’s retail environment.
Understanding Customer Approval Rating Calculation
When you check out customers in Discounty, they leave the store displaying a thought bubble with a facial expression. The choices include a heart-eyed smile, a plain smile, or a frowning face. These emoticons reflect the level of satisfaction derived from your service.
To maximize your Customer Approval Rating by shift’s end, your goal should be to aim for a scoreboard filled with heart-eyed smiles, representing the best possible customer interactions. The scorecard calculates your performance by tallying the positive and negative facial expressions received.
Ensure Item Availability
One of the most critical aspects of maintaining a high Customer Approval Rating is to ensure all items are consistently in stock. If a customer enters looking for a specific food item that you don’t have, their satisfaction—and your rating—can suffer significantly.
A proactive approach involves performing nightly inventory checks and restocking shelves to their maximum capacity. Continuously monitor stock levels during your shifts, as items may deplete unexpectedly. Should an item run out while a customer is browsing, promptly inform them of the shortage to mitigate disappointment and preserve your score.
Whenever you unlock new food items through the computer or trade deals, prepare to have them readily available, as eager customers will be drawn to these options.
Maximize Efficiency at the Cash Register
Working swiftly at the cash register is paramount to preventing long lines and customer dissatisfaction. While the buildup of a queue takes time, impatient customers may threaten to leave if the checkout process is prolonged—negatively impacting your Customer Approval Rating.
Keep an eye on the customer’s name card at the bottom left of your screen to gauge satisfaction levels: a white card indicates contentment, a yellow card signals growing frustration, and a red card reveals imminent departure.
Maintain Store Cleanliness
Another crucial factor contributing to a positive Customer Approval Rating is ensuring that customers enjoy a pristine shopping experience. To achieve this, consistently keep the store’s floors clean by promptly mopping up dirt that may accumulate.
Whenever you notice a dirty area, head to the back room, grab the mop, and promptly clean the spot before returning to assist customers. A clean store enhances the shopping experience, while dirt can hinder customer movement leading to dissatisfaction and a subsequent decrease in your Approval Rating.
The mop bucket is portable, allowing you to place it strategically in the store for quick access when needed.
Increase Customer Traffic
As emphasized earlier, more heart-eyed smiles directly correlate with a higher Customer Approval Rating. To enhance the likelihood of receiving these positive expressions, focus on increasing foot traffic into your store.
One effective strategy is to create and hang posters around town advertising the Discounty store. Visit the print shop located next to the large orange flag in the town center and interact with the large printer. Although it takes 8 in-game hours to produce each poster, you have the option to pay a fee to reduce this time.
Once you’ve distributed the posters, you’ll likely notice an uptick in customers flocking to Discounty. This surge provides more opportunities to earn positive ratings and bolster your Customer Approval Rating.
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