In the latest episode of Below Deck Sailing Yacht Season 5, which premiered on October 28, 2024, the crew’s dynamics were put to the test as they catered to luxury charter demands under the supervision of Captain Glenn. This episode featured a grand 60th birthday celebration for a charter guest, highlighting the high expectations placed on every member of the team.
Chief Steward Daisy Kelliher and Chef Cloyce experienced mounting tension due to their differing approaches toward guest satisfaction. While Daisy focused on maintaining high standards regarding presentation and timing, Cloyce appeared to prioritize his personal downtime, which raised concerns for Daisy during the Below Deck Sailing Yacht charter.
After Cloyce opted for a store-bought cake and took longer than anticipated to serve meals, Daisy expressed her worries to Captain Glenn.
“I am just flagging this up. I think the chef’s going to be an issue, and I do really like him. And I do really want him to succeed. I feel like, there’s a little bit of like, the bare minimum.”
Daisy and Cloyce’s Differences Over Guest Satisfaction in Below Deck Sailing Yacht
This particular episode effectively showcased the growing strain between Daisy and Cloyce as they tackled their responsibilities during the high-pressure charter event. With preparations underway for the guest’s special lunch, Cloyce found himself in the water with only half an hour remaining, prompting Captain Glenn to instruct him to return to the yacht to finalize meal preparations.
During this moment, Cloyce alluded to more lenient expectations from previous captains, suggesting that this season demanded greater accountability. As lunch service commenced, the guests were treated to a variety of dishes, such as grilled salmon and lemon rosemary chicken breast.
Nevertheless, complications arose during dinner service. The guests experienced delays of over ten minutes, prompting Daisy’s concerns about service timing. Her frustration intensified when she discovered that Cloyce opted for a store-bought cake instead of preparing one from scratch for the evening’s dessert.
Daisy was particularly disappointed with the appearance of the microwaved cake, which compromised the overall presentation. Later, in a conversation with Captain Glenn, she described Cloyce’s performance as “the bare minimum,” voicing her worries about his commitment to key service aspects.
Captain Glenn Responds to Crew Performance Concerns in Below Deck Sailing Yacht
After the challenges of the evening, Daisy conveyed her concerns regarding Cloyce’s approach to Captain Glenn. She underscored how his choices could potentially detract from the guest experience the team strives to provide. In their discussion, Daisy pointed out how Cloyce’s preference for personal time over crucial meal preparations was negatively impacting service quality.
She mentioned his decision to microwave a pre-purchased cake along with the delays caused during dinner timings. Captain Glenn listened attentively to Daisy’s perspective and encouraged Cloyce to prioritize meal preparation during significant events, where timing and presentation are paramount to ensuring guests are satisfied.
Subsequently, Captain Glenn addressed the entire crew in a tip meeting, recognizing everyone’s hard work. At the same time, he reminded Cloyce to focus more on the quality and presentation of the meals instead of indulging in leisure activities during charter hours. Captain Glenn emphasized:
“Cloyce, keep in mind professionalism. You’re here to give the guests five-star meals and not play on the water toys.”
The episode wrapped up with the crew celebrating a generous $25,000 tip, marking the successful conclusion of Amy’s 60th birthday celebration aboard the yacht.
Catch new episodes of Below Deck Sailing Yacht every Monday at 9 pm, exclusively on Bravo.
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