ASUS has committed to addressing damages associated with its Quick Release “Q-Release”system, specifically related to graphics processing units (GPUs) and their interfaces.
ASUS Unveils Compensation Strategy for GPU Damage Linked to Q-Release System
Following a wave of complaints concerning damage to GPUs caused by the Q-Release mechanism integrated into its latest 800 series motherboards, ASUS has faced increased scrutiny. Reports indicated that the damage predominantly occurred during the use of these specific motherboards, with users expressing frustration over the Q-Release feature, which facilitates the prompt removal of graphics cards without manually pressing a button on the PCI-E x16 slot.
Users alleged that the Q-Release system caused severe harm to the PCI-E interfaces of their GPUs, raising significant concerns among the community. In its initial response, ASUS characterized the damage as typically limited to minor scratches and standard wear from repetitive GPU installation and removal. Although the company acknowledged liability for the issue, it fell short of confirming responsibility for the GPUs themselves.
In a recent update posted on Bilibili, ASUS clarified its position, announcing it will indeed cover damages incurred on GPUs due to the faulty Q-Release mechanism associated with its 800-series motherboards. This commitment extends to GPUs from all manufacturers. In the statement, ASUS indicated that it will engage with GPU suppliers and offer compensation reflecting the extent of damages to affected products.
In response to the most important warranty issues, we also immediately consulted the after-sales customer service of multiple graphics card brands* (Note 1), and the reply was that the warranty would not affect the functional failure of the graphics card.
If you still encounter problems in the after-sales process of applying for a graphics card due to wear and tear on the edges of the PCB, please contact us as soon as possible, and we will wholeheartedly provide you with peace of mind support (not limited to assisting in communication with other graphics card brands).In addition, if you are concerned about the appearance of your graphics card or the impact on resale due to these wear and tear, we will also do our best to provide you with a compensation plan within a reasonable range.
– ASUS
Despite this announcement, ASUS maintains that the reported damage stemmed from misuse of the Q-Release system. The company notes that the detachable metal components within the PCI-E x16 slot are not sharp enough to inflict such damage. Alongside its response, ASUS demonstrated the correct procedure for uninstalling GPUs and published a list of motherboard models featuring the Q-Release mechanism, which includes boards with Intel Z890, B860, and AMD X870E/X870, B850 chipsets.
Various manufacturers are conducting ongoing investigations into the matter, and updates will be provided as new information becomes available.
News Source: Bilibili
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