Apple Launches Service Program for iPhone 14 Plus Camera Issues

Apple has recently announced a new service initiative aimed at addressing rear camera malfunctions in a select number of iPhone 14 Plus models. A minor fraction of these devices, produced between April 10, 2023, and April 28, 2024, are experiencing a significant issue where the camera preview fails to display.

Background on the Service Program

This marks Apple’s first service program for an iPhone model in two years, following a similar program for iPhone 12 models that dealt with speaker issues back in 2021. The newly established program for iPhone 14 Plus addresses the camera failures that have impacted users for around twelve months.

Checking Eligibility for Free Repairs

iPhone 14 Plus owners can verify if their devices are eligible for a complimentary repair by entering their serial number on Apple’s official website. If a user’s device is confirmed to be affected, Apple will provide the necessary repairs at no cost. It’s important to note, however, that any existing damage could affect eligibility.

Should your iPhone 14 Plus have physical damage that hampers the repair process—such as a cracked back glass—it will need to be addressed before the free service can be performed. Additional costs may be incurred for any repairs required to rectify such damages.

Extended Coverage and Refunds

The service program is valid for three years from the original purchase date. If you have previously paid for repairs related to this camera issue, Apple allows for refund requests provided your device qualifies for the program. Apple’s technicians will assess the device’s condition prior to commencing any repairs.

Repair Options Available

Users can choose from several convenient avenues to facilitate the repair:

• Visit an Apple Authorized Service Provider.
• Schedule an appointment at an Apple Retail Store.
• Contact Apple Support for mail-in service through the Apple Repair Center.

Important Considerations

It is crucial to remember that Apple may impose restrictions on repairs, limiting them to the original country or region of purchase. Additionally, this service program does not extend to other models in the iPhone 14 lineup, such as the iPhone 14, iPhone 14 Pro, or iPhone 14 Pro Max, which are not affected by this specific issue.

For further details, you can refer to the article on Neowin.