If your Android phone is not receiving calls, it can be due to poor network coverage. However, if you can make calls but not receive them, it is likely due to the enabled airplane and DND mode, incorrect network settings, or your device software isn’t up-to-date.
This guide looks at the possible causes and solutions to help you fix the Android phone not receiving calls issue,
1. Turn Off Airplane Mode
In Airplane mode, Android OS disables your cellular network connectivity and turns off data. When enabled, you’ll see an airplane icon in the status bar, and your network strength bar is no longer visible. Check if you have accidentally or intentionally enabled airplane mode and have forgotten about it. Disable the setting to restore network connectivity on your Android phone.
Note that the steps may vary depending on your smartphone manufacturer. The below steps apply to a Samsung One UI-compatible device.
To disable Airplane Mode:
- Swipe down to view the Quick Settings menu. Alternatively, go to Settings and tap on Connections.
- Toggle the switch to disable Airplane mode.
- Once disabled, your phone will show the network strength bar in the Status bar.
2. Turn Off Do Not Disturb Mode
Do Not Disturb (DND) blocks all sounds and vibrations from notifications and calls. If enabled, it mutes calls, which means even though the call goes through, you’ll not see or hear the standard notifications but a ticking incoming call notification in the status bar instead. To fix the issue, check and disable DND on your phone to receive calls as usual.
To disable Do Not Disturb on Android:
- Open the App drawer and tap on Settings.
- Next, tap on Notifications. You may find the DND option under Sounds and vibrations on some devices.
- Scroll down and tap on Do not disturb.
- Toggle the switch to disable Do not disturb.
- Now try to call your number, and you should receive the call without it being muted.
You can customize the Do Not Disturb settings to add exceptions for calls, alarms, and apps. To add a caller to your exception list, tap on Calls, Messages, and conversations under Exceptions. Next, tap on Calls and select from the From All, Contacts, and Favorite contacts only options.
Alternatively, enable the Repeat callers option. When enabled, DND will allow calls from callers if they call more than once within 15 minutes. This is useful if you want to receive emergency calls without turning off DND.
3. Turn On and Off Your SIM
You can disable your SIM temporarily to fix glitches with your network and SIM card without ejecting the SIM. Most Android devices feature a SIM card manager feature that lets you turn off your SIM, configure the eSIM, set a primary SIM, and more.
To turn on and off your SIM card in Android:
- Open the App drawer and tap on Settings.
- Next, tap on Connections or Network and Internet.
- Tap on SIM card manager. You will have all your SIM cards listed under the SIM card section.
- Toggle the switch for your affected SIM card and set it to Off. When the prompt appears, tap OK to confirm.
Once disabled, toggle the switch again to enable the SIM card. This should restore your network signal strength bar and fix any temporary glitches that may have prevented your phone from receiving calls.
4. Turn Off Wi-Fi Calling
On compatible devices, Wi-Fi calling lets you make calls over Wi-Fi. While a handy feature, it may conflict with your phone’s ability to receive calls. As a quick workaround, disable the feature to see if that helps fix the issue.
To disable Wi-Fi calling on Android:
- Open Settings and tap on Connections or Network and Internet.
- Next, tap on Wi-Fi Calling.
- If enabled, toggle the switch to disable Wi-Fi calling.
- Once disabled, check if you can receive calls again.
5. Reinsert the SIM Card
If you have switched to a new device, check if you have inserted the SIM card correctly. While the SIM tray is designed to prevent the wrong insertion of a SIM card, it is not a rare occurrence on older Android devices with a removable back panel.
When incorrectly inserted, your Android phone will fail to detect the SIM card and show an error. To fix this, remove the SIM tray and make sure the card aligns with the printed direction on the phone or SIM tray to insert the SIM correctly.
6. Disable Call Screen on the Phone App
Google Pixel devices feature a Call Screen feature in the Phone app. It lets you screen incoming calls from unknown numbers. While a handy feature, it may cause your phone to stop receiving calls. If you have a Pixel device, disable Call Screen to fix the problem.
Note that this is a Google Pixel device feature. On non-Pixel devices, you won’t have the Call Screen feature, so skip to the next step.
To disable Call Screen:
- Open the Phone app and tap the three-dots menu in the top-right corner.
- Tap on Settings.
- Next, tap on Spam and Call Screen.
- Tap on Call Screen and set it to Off.
7. Restart Your Android Phone
A quick reboot can fix many issues on your Android Phone. This is a handy fix for temporary glitches that prevent your phone from receiving calls.
To power off your Android phone:
- Press and hold the Power button to view the power options.
- Tap on Restart and then one more on Restart.
- Wait for the phone to restart and check if the issue is resolved.
8. Perform a Network Reset
A network reset restores a number of network-related features to their default settings. Apart from mobile data, Wi-Fi, and Bluetooth, it also resets your network connection settings, such as the network selection mode.
Follow these steps to perform a network reset on your Android phone:
- Tap on Settings to view your phone’s settings.
- Scroll down and tap on General Management. On other devices, you may find the feature under Advanced options.
- Next, tap on Reset.
- Tap on Reset network settings.
- Tap Reset Settings and enter your current PIN to approve the action.
9. Install Pending Firmware Updates
Finally, your Android phone may stop receiving calls due to bugs in the phone’s firmware. Your phone manufacturer may include a fix in its next firmware update if it is a widespread issue. Check your phone’s pending firmware updates and install them to see if that helps you resolve the issue.
To update your Android phone:
- Tap on the Settings.
- Scroll down and tap on Software update. On some devices, you may find this option under Security or System Updates.
- Tap on Check for updates and tap OK to confirm the action.
- The updater will check for new updates. If an update is available, proceed to download and install the update. After the restart, check if you can receive calls.
Many Ways to Fix the Android Phone Not Receiving Calls Issue
Not being able to receive or make calls defeats the primary purpose of a cellular device. Often, the issue is likely due to turning on airplane mode or DND, temporary glitches with your phone, or a bad firmware update. So, you should be able to self-diagnose and fix the problem.
If nothing works, consider asking your carrier to send you a new SIM card to see if that helps resolve the problem.